Template-Type: ReDIF-Paper 1.0 Series: Tinbergen Institute Discussion Papers Creation-Date: 2013-03-04 Number: 13-038/VII Author-Name: Christiane Bradler Author-Workplace-Name: ZEW Centre for European Economic Research Mannheim, Germany Author-Name: Robert Dur Author-Workplace-Name: Erasmus University Rotterdam, the Netherlands Author-Name: Susanne Neckermann Author-Workplace-Name: Erasmus University Rotterdam, the Netherlands Author-Name: Arjan Non Author-Workplace-Name: Maastricht University, the Netherlands Title: Employee Recognition and Performance: A Field Experiment Abstract: This discussion paper led to a publication in 'Management Science'.
This paper reports the results from a controlled field experiment designed to investigate the causal effect of unannounced, public recognition on employee performance. We hired more than 300 employees to work on a three-hour data-entry task. In a random sample of work groups, workers unexpectedly received recognition after two hours of work. We find that recognition increases subsequent performance substantially, and particularly so when recognition is exclusively provided to the best performers. Remarkably, workers who did not receive recognition are mainly responsible for this performance increase. Our results are consistent with workers having a preference for conformity and being reciprocal at the same time. Classification-JEL: C93, M52 Keywords: Employee motivation, recognition, reciprocity, conformity, field experiment File-Url: http://papers.tinbergen.nl/13038.pdf File-Format: application/pdf File-Size: 382901 bytes Handle: RePEc:tin:wpaper:20130038